Support Policy

We do our best to provide our services in maximum quality if you have any problems with our products, services or simply have a questions, please, do not hesitate to contact us. We always try to respond to your inquiries in the shortest time possible. Support is NOT available for sites containing objectionable content including but not limited to WAREZ, adult/pornographic material and products/services illegal in Turkey. ESZSoft LLC will be sole arbiter of what it considers 'objectionable content'.

We provide a multi-layered approach for support to meet as many customer needs as possible.

Support variations:

  • Ticket Support
  • Extra Paid Services
  • No Support

Ticket Support

Support for customers who purchased paid product or services from us. Please note that the answers to these support inquiries may take up to several business days. Generally, we answer such within 3 business day, but it is dependant on our actual capacity. There is no guarantee on the response time.

How to get it ?

Visit our Ticket system and start a new ticket for corresponding product.

Extra Paid Services

We offer one-on-one support hourly. Our expert team can solve all manner of OpenCart problems. You can choose this if you need guaranteed response time. Here you can order it

No Support

Support is provided only to paid subscribers. We can't provide support to users that use the free version of any of our products or expired subscription.